We can be proud of our high-quality database which consists of a large number of contact information on company managers and leading employees. Our customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information.

By calling potential customers and informing them about your products or services, you also inform or remind them about your existence, perhaps saving precious time for a customer who cannot find you using other information resources.

If sale of your product or service hinges on some criteria such as turnover, number of employees, industry, region etc., we use LURSOFT and other trusted databases to select the relevant data, obtaining precise and useful information for your needs.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product.

To launch a sales campaign quickly and efficiently, perform customer surveys or do any other job that takes a lot of time will require additional human resources, which increase expenses significantly. By involving our call centre team, you will be able to commence implementing your plans immediately, to quickly and easily increase or reduce the number of employees, while your activity expenses will be lower compared to employing the relevant staff full time.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

When you implement a telemarketing campaign, you can not only improve your sales and recognition performance, but also receive open and accurate feedback from customers. With a custom questionnaire developed for each project, we will talk to a customer to identify answers to questions that matter to you, such as: why are they choosing your goods, or what prevents them from buying; is your trademark recognisable, and what are its competitive advantages? This information will help you improve or adjust your offerings, develop a product promotion strategy, and implement other marketing activities.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

Call centre specialists will effectively work in the interest of your company, ensuring the necessary work to achieve preferred sales results. This way, you will be able to increase sales without expanding your staff or undertaking structural changes within your company.

Perhaps you can only reach your potential customers only in the evening, or on their day off. To do it with staff of your own, you will have to face significant additional costs, while a BPO Services call centre can offer you lower costs per unit sold.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

When you implement a telemarketing campaign, you can not only improve your sales and recognition performance, but also receive open and accurate feedback from customers. With a custom questionnaire developed for each project, we will talk to a customer to identify answers to questions that matter to you, such as: why are they choosing your goods, or what prevents them from buying; is your trademark recognisable, and what are its competitive advantages? This information will help you improve or adjust your offerings, develop a product promotion strategy, and implement other marketing activities

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

By combining our experience from various industries and lines of business, we have developed a range of customer approach models; we will use the most appropriate one to sell your goods or services.

Thanks to our experience with a variety of products and the insights we have gained, we know how to talk and what to say to a customer to close the call with an agreement or a sale. Experienced call centre salespeople will develop a successful script for your product or service, which will be used as the template for your sales campaign.

Don’t pay for work that takes a low degree of qualification and involvement. Don’t burden your salespeople, let them do what they do best – SELLING! By outsourcing the dreaded cold call to our call centre staff, who have been doing it professionally day in and day out, you will reach your goals much faster and more efficiently, while reducing expenses per unit sold.

By combining our experience from various industries and lines of business, we have developed a range of customer approach models; we will use the most appropriate one to sell your goods or services.

We can be proud of our high-quality with large number of contact information on company managers and leading employees. Our customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information.

Call centre specialists will effectively work in the interest of your company, ensuring the necessary work to achieve preferred sales results. This way, you will be able to increase sales without expanding your staff or undertaking structural changes within your company.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Our call centre can send out your offers, cost estimates or invoices electronically or via mail, reducing the waiting period for customers and saving your time.

Thanks to our experience with a variety of products and the insights we have gained, we know how to talk and what to say to a customer to close the call with an agreement or a sale. Experienced call centre salespeople will develop a successful script for your product or service, which will be used as the template for your sales campaign.

When you implement a telemarketing campaign, you can not only improve your sales and recognition performance, but also receive open and accurate feedback from customers. With a custom questionnaire developed for each project, we will talk to a customer to identify answers to questions that matter to you, such as: why are they choosing your goods, or what prevents them from buying; is your trademark recognisable, and what are its competitive advantages? This information will help you improve or adjust your offerings, develop a product promotion strategy, and implement other marketing activities.

Don’t pay for work that takes a low degree of qualification and involvement. Don’t burden your salespeople, let them do what they do best – SELLING! By outsourcing the dreaded cold call to our call centre staff, who have been doing it professionally day in and day out, you will reach your goals much faster and more efficiently, while reducing expenses per unit sold.

Call centre specialists will effectively work in the interest of your company, ensuring the necessary work to achieve preferred sales results. This way, you will be able to increase sales without expanding your staff or undertaking structural changes within your company.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

To launch a sales campaign quickly and efficiently, poll your customers or perform any other time-consuming task (e.g. updating a database), you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time.

By outsourcing inbound callers, you could safe considerable resources and reduce the cost of servicing a single call up to ten times.

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

We offer call forwarding after hours (as well as on weekends or holidays) to our call centre, so you won’t have to take a loss by employing someone whose job costs will not pay off due to the low workload.

Our company observes a policy of strict confidentiality: you can be certain that your data will never be given to third parties.

The number of employees involved in a call centre project at BPO services is adjusted in such a way as to achieve minimum call waiting time and service as many customers as possible. Additional employees are assigned to a project if necessary.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

You will reduce the number of unanswered calls and call waiting time, which will allow you to contact more customers and take more orders.

You will be able to ensure uninterrupted servicing of inbound calls even while your staff leave the workplace, with no need to employ additional personnel full time.

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Call centre services are available to our customers at any time of day, including weekends and holidays.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

Call centre services are available to our customers at any time of day, including weekends and holidays. By providing round-the-clock access to customer support, you increase the trust consumers have for you and your product.

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Call centre specialists will provide competent assistance to your customers. You can improve customer satisfaction with your good or service without expanding personnel and undertaking related costs.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product. Each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge.

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

In terms of costs, this service is cheaper than classical inbound call service because a single specialist is capable of communicating with a number of customers simultaneously.

By increasing the options for receiving advice during a visit to your online shop or website, you also increase the likelihood that the visitor will appreciate the welcoming attitude and the quality of service, and will eventually make a purchase with you.

Our employees will provide answers to your customers based on pre-approved product information (FAQs) and procedure. Incoming questions may be grouped according to topic, so that the relevant salesperson only receives questions in which they are competent.

Be one step ahead of the competition and amaze your customers with new solutions that save their time and their money! Answer customers questions, have their problems solved before they leave your website!

For web chat to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

We can plan resources in such a way as to save you from hiring additional people because “peak hour” calls may be forwarded to our call centre.

Call centre services are available to our customers at any time of day, including weekends and holidays.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

By outsourcing inbound callers, you could safe considerable resources and reduce the cost of servicing a single call up to ten times.

Before drafting a training course programme, we perform an analysis and define the most suitable type of training. Each training course is adjusted to suit a specific product or service and the specifics of your company.

Training is conducted by professionals whose everyday duties include working with sales teams and training them.

Training includes theory as well as practice, with sales role play, dialogue modelling and other types of training that help cement one’s knowledge and apply it in the field.

We provide training for project managers and team leaders, who play just as important a role in achieving results as sales specialists do.

At the call centre, we deal with a wide variety of companies, from telecommunications to IT and car sales. For each of these businesses, we have suitable models in place which we transmit to our staff through training

Before drafting a training course programme, we perform an analysis and define the most suitable type of training. Each training course is adjusted to suit a specific product or service and the specifics of your company.

Training is conducted by professionals whose everyday duties include working with sales teams and training them.

Training includes theory as well as practice, with sales role play, dialogue modelling and other types of training that help cement one’s knowledge and apply it in the field.

We provide training for project managers and team leaders, who play just as important a role in achieving results as sales specialists do.

With this service, you will receive a third party’s opinion about the operation of your internal call centre, with an evaluation of its strong and weak points.

In addition to audit results, you will receive suggestions from experienced managers for resolving issues discovered during the audit.

By conducting a survey, you don’t just find out what your target audience thinks. You also inform or remind them about your existence and your products. It could save precious time for a potential customer who cannot find you using other information resources.

If sale of your product or service hinges on some criteria such as turnover, number of employees, industry, region etc., we use LURSOFT and other trusted databases to select the relevant data, obtaining precise and useful information for your needs.

Our call centre specialists will work efficiently for the benefit of your company, contacting a wide range of target audience representatives in a short span of time, ensuring that precise and transparent information is obtained. By outsourcing your customer surveys, you will save on administrative expenses on temporarily hiring new people or having your current staff work overtime.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product.

We can be proud of our high-quality database which contains large number of contact information on company managers and leading employees. Customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information. By selecting specific information from this database, we will choose the most suitable audience for your business.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

By conducting a survey, you don’t just find out what your target audience thinks. You also inform or remind them about your existence and your product range. It could save precious time for a potential customer who cannot find you using other information resources.

Our call centre specialists will work efficiently for the benefit of your company, contacting a wide range of target audience representatives in a short span of time, ensuring that precise and transparent information is obtained. By outsourcing your customer surveys, you will save on administrative expenses on temporarily hiring new people or having your current staff work overtime.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Our call centre specialists will work efficiently for the benefit of your company, contacting a wide range of target audience representatives in a short span of time. By outsourcing your database maintenance or creation tasks, you will save on administrative expenses on temporarily hiring new people or having your current staff work overtime.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time.

To launch a sales campaign quickly and efficiently, poll your customers or perform any other time-consuming task (e.g. updating a database), you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

By conducting a survey, you don’t just find out what your target audience thinks. You also inform or remind them about your existence and your product range. It could save precious time for a potential customer who cannot find you using other information resources.

With this service, you will receive accurate data about participants, overall attitude of your customers, and new developments that you might consider while planning an event.

As the event draws near, you will not have to burden, train and monitor your employees in calling invitees. You and your team can carry on with your everyday activities and keep doing what you do best.

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

We can be proud of our high-quality database which, since we began operations, has gathered a large number of contact information on company managers and leading employees. Our customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information.

Our call centre can send out your offers, cost estimates or invoices electronically or via mail, reducing the waiting period for customers and saving your time.

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.