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29 191 975,


rakstiet info@bposervices.lv,


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Sales team
focused on goals.

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24/7 call service
in 8 languages.

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Advanced call center solutions.

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services

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B2B telemarketing

Aizvērt pakalpojumu

BPO Services salespeople will function as your internal sales team, making telephone calls to sell your company’s products or services. After making cold calls you will receive a list of customers who are willing to buy your product or service, sign a contract or receive an offer.

Despite the rapid pace of technological development, B2B telemarketing has maintained its position as one of the most efficient and cost-effective vehicles for attracting new customers and up-selling existing customers on additional services.

By choosing the right method and correctly selecting the target audience, B2B telemarketing can be used in any sector of business, from supplying potable water to selling cars.

*B2B (business to business) – a cooperation model where a company provides services or sells products to other companies

Address company management directly!

We can be proud of our high-quality database which consists of a large number of contact information on company managers and leading employees. Our customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information.

Increase your customer base in a short period of time!

By calling potential customers and informing them about your products or services, you also inform or remind them about your existence, perhaps saving precious time for a customer who cannot find you using other information resources.

Identify exact target audience!

If sale of your product or service hinges on some criteria such as turnover, number of employees, industry, region etc., we use LURSOFT and other trusted databases to select the relevant data, obtaining precise and useful information for your needs.

Entrust your sales activities to a highly qualified sales staff!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product.

Become more flexible as a business!

To launch a sales campaign quickly and efficiently, perform customer surveys or do any other job that takes a lot of time will require additional human resources, which increase expenses significantly. By involving our call centre team, you will be able to commence implementing your plans immediately, to quickly and easily increase or reduce the number of employees, while your activity expenses will be lower compared to employing the relevant staff full time.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Find out what others think about your product!

When you implement a telemarketing campaign, you can not only improve your sales and recognition performance, but also receive open and accurate feedback from customers. With a custom questionnaire developed for each project, we will talk to a customer to identify answers to questions that matter to you, such as: why are they choosing your goods, or what prevents them from buying; is your trademark recognisable, and what are its competitive advantages? This information will help you improve or adjust your offerings, develop a product promotion strategy, and implement other marketing activities.

Trust our sales professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

B2C telemarketing

Aizvērt pakalpojumu

BPO Services salespeople will make telephone calls on behalf of your company and sell your products or services to end-users. After we make cold calls to a list of potential customers, you will receive a list of customers who are willing to buy your product or service, sign a contract or receive an offer.

B2C telemarketing can be used to attract new customers, renew contracts or upsell  customers on additional services. This is an effective way to reach a large target audience, increase the number of customers and get a precise feedback and customer opinion.

* B2C (Business to Consumer) – a cooperation model where a company provides services or sells goods to an end consumer.

Sell more without increasing staff!

Call centre specialists will effectively work in the interest of your company, ensuring the necessary work to achieve preferred sales results. This way, you will be able to increase sales without expanding your staff or undertaking structural changes within your company.

Keep selling on weekends!

Perhaps you can only reach your potential customers only in the evening, or on their day off. To do it with staff of your own, you will have to face significant additional costs, while a BPO Services call centre can offer you lower costs per unit sold.

 

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time.

Trust our sales professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

Find out what others think about your product!

When you implement a telemarketing campaign, you can not only improve your sales and recognition performance, but also receive open and accurate feedback from customers. With a custom questionnaire developed for each project, we will talk to a customer to identify answers to questions that matter to you, such as: why are they choosing your goods, or what prevents them from buying; is your trademark recognisable, and what are its competitive advantages? This information will help you improve or adjust your offerings, develop a product promotion strategy, and implement other marketing activities

Define processes within your project!

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Sell in any industry!

By combining our experience from various industries and lines of business, we have developed a range of customer approach models; we will use the most appropriate one to sell your goods or services.

Reach your target with a professionally designed sales script!

Thanks to our experience with a variety of products and the insights we have gained, we know how to talk and what to say to a customer to close the call with an agreement or a sale. Experienced call centre salespeople will develop a successful script for your product or service, which will be used as the template for your sales campaign.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

lead generation service

Aizvērt pakalpojumu

Sales specialists at BPO Services will contact companies within your target audience and provide you with the contact information of potential clients will who have shown interest in your product or service.

Lead generation service is a service that helps you research a large number of companies within a short period of time and introduce them to your services, gathering a large database of potential customers that can be useful in your further marketing activities. Development of a high-quality customer database is one of the keys for successfully expanding customer coverage, establishing and maintaining solid relationships.

By entrusting the time-consuming cold calling process to our call centre, you will save a lot of your time and reach your sales goals.

Reduce the cost per unit sold!

Don’t pay for work that takes a low degree of qualification and involvement. Don’t burden your salespeople, let them do what they do best – SELLING! By outsourcing the dreaded cold call to our call centre staff, who have been doing it professionally day in and day out, you will reach your goals much faster and more efficiently, while reducing expenses per unit sold.

Sell in any industry!

By combining our experience from various industries and lines of business, we have developed a range of customer approach models; we will use the most appropriate one to sell your goods or services.

Address company management directly!

We can be proud of our high-quality with large number of contact information on company managers and leading employees. Our customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information.

Sell more without increasing staff!

Call centre specialists will effectively work in the interest of your company, ensuring the necessary work to achieve preferred sales results. This way, you will be able to increase sales without expanding your staff or undertaking structural changes within your company.

Trust our sales professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Reduce the administrative burden!

Our call centre can send out your offers, cost estimates or invoices electronically or via mail, reducing the waiting period for customers and saving your time.

Reach your target with a professionally designed sales script!

Thanks to our experience with a variety of products and the insights we have gained, we know how to talk and what to say to a customer to close the call with an agreement or a sale. Experienced call centre salespeople will develop a successful script for your product or service, which will be used as the template for your sales campaign.

Find out what others think about your product!

When you implement a telemarketing campaign, you can not only improve your sales and recognition performance, but also receive open and accurate feedback from customers. With a custom questionnaire developed for each project, we will talk to a customer to identify answers to questions that matter to you, such as: why are they choosing your goods, or what prevents them from buying; is your trademark recognisable, and what are its competitive advantages? This information will help you improve or adjust your offerings, develop a product promotion strategy, and implement other marketing activities.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

appointment setting

Aizvērt pakalpojumu

Sales specialists at BPO Services will call potential customers and set appointments with representatives of the companies that have shown interest in your services or products.

Meeting a potential customer significantly improves your chances to enter into a contract or transaction. Appointment making is a service where our sales professionals call your potential customers and provide you with a selection of contacts for people who are willing to meet with you and discuss cooperation.

By entrusting the time-consuming cold calling process to our call centre, you will save a lot of time and reach your sales targets without increasing the number of employees.

Reduce the cost per unit sold!

Don’t pay for work that takes a low degree of qualification and involvement. Don’t burden your salespeople, let them do what they do best – SELLING! By outsourcing the dreaded cold call to our call centre staff, who have been doing it professionally day in and day out, you will reach your goals much faster and more efficiently, while reducing expenses per unit sold.

Sell more without increasing staff!

Call centre specialists will effectively work in the interest of your company, ensuring the necessary work to achieve preferred sales results. This way, you will be able to increase sales without expanding your staff or undertaking structural changes within your company.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Trust our sales professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

Become more flexible as a business!

To launch a sales campaign quickly and efficiently, poll your customers or perform any other time-consuming task (e.g. updating a database), you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time.

Receive a database of potential customers!

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

call service

Aizvērt pakalpojumu

BPO Services call centre provides 24/7 call service 365 days a year. We service customers in Latvian, Lithuanian, Estonian, English, German, and Russian.

This option allows you to maintain high-quality call service at a minimal cost during and after your working hours, or at times when your in-house staff cannot achieve the required capacity. We work with companies of different sizes and take their needs into account to serve both small and large amounts of incoming calls. Depending on the needs and amount of work required, custom solutions and pricing are applied for each of our customers.

Following set procedures and conversational scripts, professionally trained customer service specialists will respond to calls from your customers. The information received will be entered into your CRM system, sent via e-mail, or delivered to you in any convenient way.

Reduce your call service costs!

By outsourcing inbound callers, you could safe considerable resources and reduce the cost of servicing a single call up to ten times.

Define processes within your project!

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Serve your customers outside working hours!

We offer call forwarding after hours (as well as on weekends or holidays) to our call centre, so you won’t have to take a loss by employing someone whose job costs will not pay off due to the low workload.

Maintain confidentiality!

Our company observes a policy of strict confidentiality: you can be certain that your data will never be given to third parties.

Reduce the waiting time for callers!

The number of employees involved in a call centre project at BPO services is adjusted in such a way as to achieve minimum call waiting time and service as many customers as possible. Additional employees are assigned to a project if necessary.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

order processing service

Aizvērt pakalpojumu

Salespeople at BPO Services will serve your sales line, fully (or partially) taking over the task of processing incoming orders or bookings. When working with customers, our specialists concentrate on closing a sale: they will process incoming calls in a professional manner and refer recorded orders by entering them into your CRM system (or into our own CRM system, providing you access to it).

This service allows you to take incoming orders outside working hours, improving access for customers without a significant increase in costs.

Increase the amount of orders!

You will reduce the number of unanswered calls and call waiting time, which will allow you to contact more customers and take more orders.

Ensure customer service continuity!

You will be able to ensure uninterrupted servicing of inbound calls even while your staff leave the workplace, with no need to employ additional personnel full time.

Become more flexible as a business!

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

Trust our sales professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Stay available 24/7!

Call centre services are available to our customers at any time of day, including weekends and holidays.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

customer support service

Aizvērt pakalpojumu

With our Customer Support Service, you will be able to provide customers with 24/7 technical and informative support. Our specialists will advise customers and answer their questions about a product or service in a professional manner, based on previously approved procedures.

This service allows you to give technical and informative support both during and outside working hours, thus becoming more accessible to your customers.

Stay available 24/7!

Call centre services are available to our customers at any time of day, including weekends and holidays. By providing round-the-clock access to customer support, you increase the trust consumers have for you and your product.

Define processes within your project!

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Boost customer satisfaction without increasing staff!

Call centre specialists will provide competent assistance to your customers. You can improve customer satisfaction with your good or service without expanding personnel and undertaking related costs.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Trust our customer service professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product. Each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge.

Become more flexible as a business!

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

web chat

Aizvērt pakalpojumu

To ensure that customer support is more convenient and accessible, we offer the Online communication service. The service is based on an application integrated into your website and appears in the form of a chat (instant messaging) box on the computer screen of your customer. This application allows you to contact customers who are browsing your website or online shop at a given moment. You can communicate with a customer via voice or video call as well as in writing. With this service, you let your customers choose the most convenient time and means of contacting you in order to ask questions about a product you offer.

Choose lower costs!

In terms of costs, this service is cheaper than classical inbound call service because a single specialist is capable of communicating with a number of customers simultaneously.

Improve your sales performance!

By increasing the options for receiving advice during a visit to your online shop or website, you also increase the likelihood that the visitor will appreciate the welcoming attitude and the quality of service, and will eventually make a purchase with you.

Separate different competences!

Our employees will provide answers to your customers based on pre-approved product information (FAQs) and procedure. Incoming questions may be grouped according to topic, so that the relevant salesperson only receives questions in which they are competent.

Be innovative!

Be one step ahead of the competition and amaze your customers with new solutions that save their time and their money! Answer customers questions, have their problems solved before they leave your website!

Define processes within your project!

For web chat to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

Become more flexible as a business!

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

overflow management

Aizvērt pakalpojumu

If a customer’s system is damaged or there is a sudden increase in incoming calls that in-house resources cannot handle, BPO Services has the perfect solution. In situations like these, calls are forwarded to our call centre and processed there until the customer has managed to return to a normal working regime. This service guarantees that all calls are received and all customer requests are processed even if you’re having an emergency.

Serve all of your customers even when times are tense!

We can plan resources in such a way as to save you from hiring additional people because “peak hour” calls may be forwarded to our call centre.

Stay available 24/7!

Call centre services are available to our customers at any time of day, including weekends and holidays.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

Become more flexible as a business!

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff

Define processes within your project!

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Reduce your call service costs!

By outsourcing inbound callers, you could safe considerable resources and reduce the cost of servicing a single call up to ten times.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

sales training

Aizvērt pakalpojumu

During eight years managers at BPO Services have gained a lot of experience in sales and process improvement. We are happy to share this experience with companies that are looking to improve their sales performance.

BPO Services offer specialised training in telephone sales as well as general sales training that help companies improve their cold calling procedures, make appointments more efficiently or improve sales results at in-house call centres. Our training programmes range from development of general sales techniques to improvement of knowledge for highly experienced sales specialists.

An individual approach.

Before drafting a training course programme, we perform an analysis and define the most suitable type of training. Each training course is adjusted to suit a specific product or service and the specifics of your company.

Practical knowledge.

Training is conducted by professionals whose everyday duties include working with sales teams and training them.

Interactive training.

Training includes theory as well as practice, with sales role play, dialogue modelling and other types of training that help cement one’s knowledge and apply it in the field.

Manager training.

We provide training for project managers and team leaders, who play just as important a role in achieving results as sales specialists do.

A lot of experience.

At the call centre, we deal with a wide variety of companies, from telecommunications to IT and car sales. For each of these businesses, we have suitable models in place which we transmit to our staff through training

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

customer service training

Aizvērt pakalpojumu

In the course of eight years, managers at BPO Services have gained a lot of experience in customer service and process improvement. We are happy to share this experience with companies that are willing to increase their customer satisfaction by improving the quality of calls and direct customer service. Our training programmes range from development of general customer service skills to improvement of specific competencies.

An individual approach.

Before drafting a training course programme, we perform an analysis and define the most suitable type of training. Each training course is adjusted to suit a specific product or service and the specifics of your company.

Practical knowledge.

Training is conducted by professionals whose everyday duties include working with sales teams and training them.

Interactive training.

Training includes theory as well as practice, with sales role play, dialogue modelling and other types of training that help cement one’s knowledge and apply it in the field.

Manager training.

We provide training for project managers and team leaders, who play just as important a role in achieving results as sales specialists do.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

call service audit

Aizvērt pakalpojumu

If your company has an internal call centre, you need to make sure that customers are served to the best standards and your sales department achieves industry-level sales performance. BPO Services can help you evaluate both the quality of your customer service team and the performance of your sales team.

An independent opinion.

With this service, you will receive a third party’s opinion about the operation of your internal call centre, with an evaluation of its strong and weak points.

Recommendations.

In addition to audit results, you will receive suggestions from experienced managers for resolving issues discovered during the audit.

Confidentiality.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

B2B telephone surveys

Aizvērt pakalpojumu

B2B telephone surveys is a service where surveying specialists form BPO Services find companies within your target audience and carry out interviews with executives at these companies, elucidating matters of interest to you.

The surveying process is based on questionnaires designed specially for each project, and questions are formulated considering a customer's needs and goals. The answers given by respondents are entered into electronic forms and loaded into your CRM system (or into our own CRM system, providing you access to it).

Remind customers about your company!

By conducting a survey, you don’t just find out what your target audience thinks. You also inform or remind them about your existence and your products. It could save precious time for a potential customer who cannot find you using other information resources.

Identify your exact target audience!

If sale of your product or service hinges on some criteria such as turnover, number of employees, industry, region etc., we use LURSOFT and other trusted databases to select the relevant data, obtaining precise and useful information for your needs.

Gather a large amount of data without increasing staff!

Our call centre specialists will work efficiently for the benefit of your company, contacting a wide range of target audience representatives in a short span of time, ensuring that precise and transparent information is obtained. By outsourcing your customer surveys, you will save on administrative expenses on temporarily hiring new people or having your current staff work overtime.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

Trust our customer service professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product.

Address company management directly!

We can be proud of our high-quality database which contains large number of contact information on company managers and leading employees. Customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information. By selecting specific information from this database, we will choose the most suitable audience for your business.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

B2C surveys

Aizvērt pakalpojumu

B2B telephone surveys is a service where surveying specialists from BPO Services identify individuals within your target audience and carry out interviews, elucidating matters of interest to you.

The surveying process is based on questionnaires designed specially for each project, and questions are formulated considering a customer's needs and goals. The answers given by respondents are entered into electronic forms and loaded into your CRM system (or into our own CRM system, providing you access to it).

Remind customers about your company!

By conducting a survey, you don’t just find out what your target audience thinks. You also inform or remind them about your existence and your product range. It could save precious time for a potential customer who cannot find you using other information resources.

Gather a large amount of data without increasing staff!

Our call centre specialists will work efficiently for the benefit of your company, contacting a wide range of target audience representatives in a short span of time, ensuring that precise and transparent information is obtained. By outsourcing your customer surveys, you will save on administrative expenses on temporarily hiring new people or having your current staff work overtime.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

Trust our customer service professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. For our call centre employees to sell each product successfully, we provide them with briefings and training related to the sale of a specific product.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Define processes within your project!

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

database renovation

Aizvērt pakalpojumu

Customer service specialists at BPO Services will set up, expand or update your database with the necessary information.

To update your database, our customer service specialists will contact the people indicated in the database within a short period of time. Accuracy of customer data is vital for ensure smooth and effective implementation of your marketing campaigns and sales processes.

Update a large amount of data without increasing staff!

Our call centre specialists will work efficiently for the benefit of your company, contacting a wide range of target audience representatives in a short span of time. By outsourcing your database maintenance or creation tasks, you will save on administrative expenses on temporarily hiring new people or having your current staff work overtime.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time.

Become more flexible as a business!

To launch a sales campaign quickly and efficiently, poll your customers or perform any other time-consuming task (e.g. updating a database), you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

Trust our sales professionals!

We know that each client’s product or service is different, and selling it successfully takes the right kind of specific knowledge. Our call centre employees are provided with regular general customer service and sales training, as well as training sessions related to the sale of a specific product. In addition, day-to-day work under the supervision of experienced managers will provide high sales performance.

Enjoy outstanding call quality!

To ensure constant improvement of customer service quality, we perform regular quality monitoring of all calls. Call centre project and quality managers analyse both incoming and outgoing calls to evaluate customer service specialists’ conversations with customers and conformance of their calls to specific quality standards, point out mistakes that were made and examples of best practice. Monitoring results are used in regular employee training to give your customers a positive service experience. Conversely, call monitoring results and access to call recordings allow our clients to have an in-depth look at project quality.

Remind customers about your company!

By conducting a survey, you don’t just find out what your target audience thinks. You also inform or remind them about your existence and your product range. It could save precious time for a potential customer who cannot find you using other information resources.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

invitation service

Aizvērt pakalpojumu

Contacting people who are invited to an event is a time-consuming yet an important process: by giving potential customers more detailed information about an offer, reminding them of the upcoming event and offering a more convenient way of registration, you can increase the number of visitors. Invitation service provided by BPO Services helps you reach a larger target audience and increase the number of visitors.

To plan expenses for an event (such as a seminar, conference, company anniversary) more efficiently, decide on the appropriate format of the event, and increase attendee satisfaction, it is important to know the exact number of visitors and the guest list. With this in mind, we can run repeated calls shortly before your event is due, ensuring that your information is up to date.

Make plans that are based on accurate information!

With this service, you will receive accurate data about participants, overall attitude of your customers, and new developments that you might consider while planning an event.

Avoid being distracted from everyday activities!

As the event draws near, you will not have to burden, train and monitor your employees in calling invitees. You and your team can carry on with your everyday activities and keep doing what you do best.

Keep track of a campaign with our modern call centre solutions!

Because we provide our services using state of the art call centre systems, you will be able to follow detailed progress of a campaign and receive information about orders or incoming calls online. Each of our customer interactions are completely open and transparent – completed work is easy to monitor, all calls are recorded and available for playback at any time

Define processes within your project!

For call service to work just the way you need it to, before commencing cooperation we will detail and coordinate processes such as the conversation script, frequently asked questions (FAQ), standard scenarios for non-standard situations, call quality criteria, exchange of information, report forms and reporting frequency. During implementation of your project, our experienced managers will supervise execution of defined requirements and, if necessary, will discuss with you and introduce appropriate adjustments in order to achieve set goals.

Address company management directly!

We can be proud of our high-quality database which, since we began operations, has gathered a large number of contact information on company managers and leading employees. Our customers will not have to waste time in unproductive discussions with other company employees who control the flow of incoming information.

Reduce the administrative burden!

Our call centre can send out your offers, cost estimates or invoices electronically or via mail, reducing the waiting period for customers and saving your time.

Become more flexible as a business!

To quickly and efficiently launch a sales campaign, poll your customers or any other time-consuming activity, you need additional human resources. With our call centre services, you will be able to commence executing plans immediately, quickly and easily increase or decrease the number of specialists involved in your project, and the expenses on these activities will be lower than taking people in as permanent staff.

To find out more about our services please contact us by phone +371 29191975 or via e-mail info@bposervices.lv.

pieteikt pakalpojumu

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pakalpojumi

pieteikt pakalpojumu

Why choose a call centre as an outsourced service?

Why choose a call centre as an outsourced service?

Aizvērt kapēc izvēleties zvanu centru
Why choose a call centre as an outsourced service?

Minimal start-up costs of a project.

When launching a project, you will not have to invest a lot of money in call centre equipment, establishing more workspaces or expanding your office.

Experienced staff.

Call centres employ people with long-standing sales and customer service experience, who do their work under the supervision of expert managers.

Modern infrastructure.

If you select call centre services, you will have access to systems with which to control your call quality, evaluate call data and sales effectiveness.

Speed.

You can launch a new project using our call centre in just one week. To launch a project of such magnitude within a company may take months.

Cost reduction.

By outsourcing even a small number of calls you will have fewer expense compared to maintaining an internal call centre because an external call centre optimally allocates the time of qualified specialists and managers (and system costs) to several projects.

Flexibility.

You will be able to simply increase or decrease volume depending on the seasonality of product or service sales, active sales campaigns, volume changes and other factors.

Quality control.

A campaign is monitored for achievement of pre-arranged quality indicators such as call response time, call length, sales percentage etc.

Recruitment.

You won’t have to take on the task of establishing a call centre, which includes personal selection, hiring, firing employees and substituting those on vacation or sick leave. The BPO Services does all of it for you.

clients

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about us

Inbound and outbound call services

BPO Services provides call-centre service, data processing and sales services since 2007, and currently is one of the leading companies within its field in the Baltic States. Our team consists of more than 100 highly qualified specialists located in four branches in Riga, Liepaja and Vilnius.

We are proud of our clients, a significant part of which consists of the leading companies in the Baltic States representing a wide range of fields. Every month we serve more than 100 000 voice calls and 10 000 e-mails providing services of an outstanding quality.

why choose us?

Par mums aizvērt
  • Experience

We have eight years of experience in sales and customer service.

  • 24/7 service

BPO Services call centre operates 24 hours a day and 365 days a year, including weekends and public holidays.

  •  Language skills

We service calls in Latvian, Russian, English, German, Swedish, Finnish, Estonian, and Lithuanian languages.

  • Sales

Our call centre is focused on sales and reaches the goals set by our customers.

  • Modern solutions

We use modern call centre equipment and CRM systems at our call centre.

  • Transparency

All project data are transparent at every stage and accessible to a customer at any time.

  • Qualified management

Projects are carried out and supervised by trained specialists and experienced managers.

  • Individual approach

A bespoke approach to each project and development of the best solutions help us achieve the desired result.

mission, vision and values

Par mums aizvērt

Mission

We are one of the leading call centres in Latvia and our goal is to facilitate day-to-day work for companies by outsourcing their time-consuming call service and sales processes.

With our extensive experience and modern technical solutions that ensure control and transparency of all processes, we provide high-quality services at an affordable price for business of all sizes in every industry.

Vision

We build long-term relationships with our customers, partners and employees that are based on mutual trust and respect. We aim to be the call centre of choice for customers and the most desired workplace for industry specialists. We are open new solutions, setting the bar high for our competitors.

Values

  • Quality

We are fully committed to providing the best service possible.

  • Transparency

We believe that joint efforts and knowledge pave the way to great achievements; therefore, we are transparent to our customers and employees in all processes.

  • Knowledge

To provide services of the highest quality, our team is in a continuous process of evolution.

  • Flexibility

Being open to new solutions and challenges allows us to adapt in today’s era of changes and rapid developments.

  • Confidentiality

We regard information as the most expensive product; therefore, we honour and safeguard data and information that our customers have entrusted to us.

Atsauksmes atsauksmes linija

"Our business strategy is aimed at active attraction of potential customers by offering innovative services. Considering this to be a large amount of work that would require an enormous investment on our part, we opted for an outsourced service. Having identified a number of companies that provide such services, we chose to conclude a cooperation agreement with BPO Services. Our decision was based on both the content of the offer and the professional approach of BPO, as well as a recommendation from another partner of ours. The main selection criterion was the predicted result rather than the price of the service. I must admit – we are very pleased with the first results: we have got a large number of new contacts if we consider the number of respondents. We will continue cooperation with BPO services."

Ģirts Zemītis

Chairman of the Board at Autoblitz.lv

Atsauksmes atsauksmes linija

 "Half of the people in Latvia have chosen Tele2 as their mobile operator. We in turn have chosen BPO Services to be our long-term collaboration partner in attraction of new customers and providing services to the existing ones. BPO Services has proved itself to be a professional sales and customer service provider that provides high-quality trainings, assists in development of employees and has a professional and result-oriented attitude towards its cooperation partners and customers."

Jānis Spoģis

Commercial Director at Tele2

Atsauksmes atsauksmes linija

"LCCI, the largest business association in Latvia, has always found the most reliable cooperation partners among its members. Being a member of the Latvian Chamber of Commerce and Industry, BPO Liepaja Ltd is our choice No 1 from the first time when LCCI needed a solution that was quick, informative, had the ability to address people individually, and was aimed at advertising large-scale events to encourage their contribution to sales. This cooperation has improved satisfaction of LCCI members, increasing the participation of paying non-members in our events, which in turn has improved recognition the image of LCCI. We will definitely continue the cooperation with BPO Liepaja Ltd, member of LCCI."

Gatis Silakaktiņš

Development Manager at LCCI

Atsauksmes atsauksmes linija

In the course of our cooperation, BPO Services has proved itself to be a trustworthy and reliable partner that provides services of the highest quality within the agreed deadlines. In the framework of our contract, our cooperation grew: on top of telemarketing services, they also carried out direct sales and visited our customers to make contracts.

Jānis Strumpmanis

Commercial Director at CSC Telecom Ltd

Atsauksmes atsauksmes linija

We use services provided by BPO Services when our sales indicators have to be increased within a short period of time.

Līga Maļinovska

Corporate Project Manager at NelleUlla

Atsauksmes atsauksmes linija

Microsoft has chosen to delegate outgoing calls and telephone sales to an outsourced service provider. We opted for BPO Services as our call centre partner and they help us reach the sales targets.

Elīna Dobrāja

Marketing Communications Manager at Microsoft Latvia

vacancies


call service expert

Aizvērt

If you wish to become an important team player in a company that is evolving and progress-oriented, join us to become a call service or telemarketing specialist! In the course of several years of activity, we have helped many sales specialists become the project managers and sales professionals.

If you communicate in English in a clever, interesting and positive manner on a daily basis, we want to hear from you. We will appreciate your ability to tirelessly talk and actively listen so that you can perceive relevant information and understand customers’ expectations.

We also expect you to have these qualities: 

  • perseverance to achieve ambitious targets

  • motivation to keep going after a failure

  • responsibility for completing the job

  • argumentation skills, to find an approach any potential customer and, if necessary, persuade them to buy sand in a desert

  • flexibility, to quickly adapt and respond to non-standard situations

  • computer skills, to learn the use of our systems.

 

As a member of our welcoming team, you will have the opportunity to participate in interesting projects, use our modern call centre equipment, attend high-quality training, and exercise opportunities for development within the company.

Why choose us?

A modern workplace.

We provide a tidy, convenient and ergonomic workplace to each of our employees. All of our customer service processes are performed using personal computers and state of the art management systems.

Competitive pay.

Our employees’ compensation consists of a basic salary and a transparent system of bonuses that is based on their individual achievements as part of projects.

Career growth opportunities.

If the company has a new job opening, we evaluate and address our staff first. Our management personnel are living proof that we offer career growth – most of them are internal hires.

Professional management.

Our managers are demanding but also responsive and competent specialists in their field who will help you gain immeasurable professional experience and achieve set goals.

Training.

We provide regular, organised training in sales and customer service to help you develop skills and knowledge that will help you for decades to come – in your career and in your life.

Exciting work.

We have a very diverse range of clients – from small companies to large, recognisable brands – so you have a variety of experiences from engaging projects.

A flexible work schedule.

You will be able to work at any time you prefer, setting free time aside for studies or other work.

Activities outside of work.

We want people at our company to feel happy and have great relationships with one another. That’s why we have made traditions of regular sports games, Christmas dinners and other team-building activities.

Solid reputation.

We are one of the leading call centres in Latvia with a good reputation, which we have secured through dedicated work and a fair and open attitude to our clients and our employees.

Welcoming attitude to new employees.

When we recruit new people, we train the appropriately. Whenever they start working with client projects, everyone is provided with full management support.

Recommendation letters.

We stand for growth and continual development of the company and each individual. If you ever decide to change your place of employment, we will happily draft a letter of recommendation describing your achievements with us.

If you want to join our team and most of the above statements can apply to you, send us your CV and application to: vakances@bposervices.lv.










project manager

Aizvērt

If you are a natural leader who can manage, train and motivate a sales team (10 to 20 people) in a correct manner from the beginning of a project to its conclusion and reach all of the targets, we want to hear from you. We expect you to be professional in communicating with both colleagues and customers, to know the most effective ways to coordinate both of these parties in a way that everyone, including you, is satisfied and motivated to work.

We expect you to have these qualities:

  • experience in telemarketing and people management

  • Latvian and Russian language skills

  • proficiency with Microsoft Office software.

Become a part of our friendly team and we will make sure you get:

  • fixed monthly salary and additional allowances for the goals you have achieved

  • growth opportunities within the company

  • high-quality training

  • pleasant work environment

  • social guarantees.

Why choose us?

A modern workplace.

We provide a tidy, convenient and ergonomic workplace to each of our employees. All of our customer service processes are performed using personal computers and state of the art management systems.

Competitive pay.

Our employees’ compensation consists of a basic salary and a transparent system of bonuses that is based on their individual achievements as part of projects.

Career growth opportunities.

If the company has a new job opening, we evaluate and address our staff first. Our management personnel are living proof that we offer career growth – most of them are internal hires.

Professional management.

Our managers are demanding but also responsive and competent specialists in their field who will help you gain immeasurable professional experience and achieve set goals.

Training.

We provide regular, organised training in sales and customer service to help you develop skills and knowledge that will help you for decades to come – in your career and in your life.

Exciting work.

We have a very diverse range of clients – from small companies to large, recognisable brands – so you have a variety of experiences from engaging projects.

A flexible work schedule.

You will be able to work at any time you prefer, setting free time aside for studies or other work.

Activities outside of work.

We want people at our company to feel happy and have great relationships with one another. That’s why we have made traditions of regular sports games, Christmas dinners and other team-building activities.

Solid reputation.

We are one of the leading call centres in Latvia with a good reputation, which we have secured through dedicated work and a fair and open attitude to our clients and our employees.

Welcoming attitude to new employees.

When we recruit new people, we train the appropriately. Whenever they start working with client projects, everyone is provided with full management support.

Recommendation letters.

We stand for growth and continual development of the company and each individual. If you ever decide to change your place of employment, we will happily draft a letter of recommendation describing your achievements with us.

If you want to join our team and most of the above statements can apply to you, send us your CV and application to: vakances@bposervices.lv.










contacts

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